Sitebuilder error : Domain does not point to xxxxx account

Problem when customers see error messages like :
«domain does not point to xxxxx account»
This message appears because of one of the following reasons :

a) the main domain is not pointed to our nameservers or it was pointed less than 24 hours ago . To fix this you need to set our nameservers for your domain :

You can view your nameservers information on your welcome email that you recieved while making signup with us. Please contact support@iisnet-networks if you are unsure about this nameservers or DNS

b) customer uses his main ftp logins for addon domain . To fix this you should use ftp logins for the addon domain, the logins can be found in cpanel -->>> FTP accounts section . The logins should be as follows :
FTP login:
FTP password: yourpass

c) addon domain points to the folder named «» , and it should be pointed to «xxx» folder without '.com' at the end . To fix this you need to re add your addon domain and point it to «xxx» folder .

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